Introduction
I am committed to protecting your personal information and handling it responsibly, fairly, and in accordance with UK data protection law.
If you have concerns about how your personal information has been collected, used, stored, shared, or otherwise processed, I encourage you to raise these concerns with me so that I can investigate and respond appropriately.
How to Make a Complaint
You can make a data protection complaint by contacting me using the details below:
Nerissa McDonald T/A Awakening Our Roots
Email: info@awakeningourroots.com
Please provide as much information as possible about your concern, including:
- Your name and contact details.
- A description of your concern or complaint.
- Any relevant dates, correspondence, or supporting information.
What Happens Next?
Acknowledgement
I will acknowledge receipt of your complaint within 30 days of receiving it.
Investigation
Your complaint will be reviewed carefully and fairly. Depending on the nature and complexity of the issue, I may contact you to request further information or clarification.
Outcome
I will provide a response outlining:
- The outcome of my investigation.
- Any action taken as a result.
- Any further steps available to you if you remain dissatisfied.
I will respond without undue delay and keep you informed if additional time is required to complete my investigation.
Record Keeping
A record of data protection complaints and their outcomes may be maintained to help demonstrate compliance with legal obligations and to improve practice procedures.
Any records relating to a complaint will be handled confidentially and in accordance with applicable data protection requirements.
If You Remain Dissatisfied
If you are not satisfied with my response, you have the right to raise your concerns with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Information about how to make a complaint to the ICO can be found on the ICO website.
Website: www.ico.org.uk
Telephone: 0303 123 1113
Post:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Review of this Procedure
This procedure will be reviewed periodically and updated where necessary to reflect changes in legislation, guidance, or practice requirements.
Last Updated: September 2026